Ordering an item is very simple. Have you found a piece of furniture or accessory that fits perfectly? Add the item to your shopping cart. During checkout, you can choose whether you want to pick up the item yourself or if you want to use our delivery service. Once the payment is completed, you will receive a confirmation by email and we will get to work for you!

Currently, you can pay with iDEAL at Nieuw Nest. This allows you to pay for your items directly in the familiar online environment of your own bank.

We work with fixed prices, and we do so consciously. At Nieuw Nest, you know what you're getting: clearly priced items, transparency, honest information, and an item ready for a new home. No fuss, no surprises.

Yes, you can do that free of charge, as long as your order has not yet been shipped. Specifically, this means:

• For ready-to-go items: you can cancel until your order leaves our warehouse.
• For upcycle items: you can cancel up to 48 hours after placing your order. After this, we will pass the item on to our upcycle partner, and we can no longer reverse the process.

Do you want to cancel? Send us an email as soon as possible, and we will confirm it immediately.

That depends on the type of item:

• A Ready-to-go item (immediately available) will be handed over to our logistics partner on the first Thursday after you place your order.
• An Upcycle item will be delivered as soon as the upcycling process is completed, which takes an average of 6 to 8 weeks (see also 'How long does upcycling take?'). As soon as we have a date, we will contact you to schedule a delivery time.

We believe in efficiency and the smallest possible ecological footprint. That's why we schedule deliveries smartly and deliver once a week on Thursday afternoons.

For our deliveries, we collaborate with sustainable partners City Hub Utrecht and PostNL. Together, we ensure that your furniture piece is delivered neatly (and green) right to your doorstep.

Yes, you certainly can! We organize one fixed pick-up time per week: on Saturday morning.

Once your order is ready, we will coordinate the exact time with you via email. This way, you can pick up your item from us at your leisure and in person.

You can park for free at the door and don't have to go into the city center.

We are currently working hard to optimize our transport routes to keep shipping costs as low and fair as possible. Soon you will find the exact rates for parcel post and furniture transport here.

We are a start-up company and have therefore – for now – chosen to deliver only in the provinces of Utrecht and North Holland. We hope to expand soon!

Of course, you can always pick up your order at our pick-up location in Utrecht! You can park for free in front of the door, and you don't have to go into the city centre.

We do our utmost to provide an accurate and clear impression of the items through extensive photos and videos, so you know exactly what you are buying.

When you pick up the item, you can always inspect it before taking it home.

Should a piece of furniture or accessory not meet your expectations after receipt, as a consumer you have the legal right to register your order for return within 14 days.

Important to know about returns:

1. Transport costs are at your expense: Because furniture transport is complex and costly, the costs and organization of the return shipment are the responsibility of the buyer.

2. No returns on upcycled furniture: Furniture specially painted for you by our upcycle partner in a chosen color is unique and custom-made. Therefore, these items cannot be returned.

We pack every item with extreme care to prevent damage during transit. If, despite this, something has gone wrong during shipping, please contact us within 48 hours of receipt with several photos of the packaging and the damage. We will then resolve it together.

In most cases, the original factory warranty no longer applies to second-hand items; this is part of buying second-hand.

However, we guarantee that every item has been thoroughly checked by us, is complete, and functions as described in the product description and shown in the photos.

Is something immediately wrong upon receipt? Contact us, and we will resolve it together.

We don't have a physical store, but we do everything we can to make sure you know what you're buying.

Transparency is very important to us, precisely because these are used items. For each product, we include extensive photos and a video that show the item in detail.

Still have questions about the condition of an item? Send us an email, we'd be happy to help you.

We carefully package each item in recycled corrugated cardboard, ensuring it arrives safely, whether you choose pickup or delivery.

Absolutely. Safety and hygiene are top priorities at Nieuw Nest.

Every item that arrives is checked. Missing parts are replaced to ensure the product is complete again.

In addition, all furniture and accessories are thoroughly cleaned with mild, child-friendly products.

Absoluut. We vinden het heel belangrijk alle items schoon en fris te verkopen. 

We gebruiken milde, kindvriendelijke producten. 

For each item, we try to find and add a clear online manual. This way, we make the last step – assembling it at home – as easy as possible.

Do you have high-quality baby furniture or accessories that are ready for a new home? You can easily offer your item to us via our 'sell your item' form.

1. Fill in details: You share basic information via our form, such as the year of purchase, the original price, how long it has been used, and the condition of the item.
2. Upload photos: You add a number of clear photos that clearly show the current condition of the item. If we have doubts about a detail? We will ask you for an additional photo, so that there are no surprises during collection.
3. Our proposal: Based on your information, the market value, and our pricing policy, we will determine a fair price appropriate to the condition of the furniture. You will receive this price proposal from us by email.
4. Collection & Payout: Do you agree with our proposal? Then we will come and collect the item from you. We will check on site whether the furniture matches the photos and description. If everything is correct? Then we will transfer the agreed amount directly to you.

Omdat dit een vervelende situatie kan zijn voor beide partijen, zijn we hier graag duidelijk over.

• Kleine afwijkingen (een lichte kras of vlek die niet was vermeld, of een ontbrekend accessoires zoals een schroefje of handleiding) zijn geen probleem. Kleine onderdelen en hardware vervangen wij, dat zit bij de service inbegrepen.
• Bij iets grotere cosmetische afwijkingen verlagen we ons prijsvoorstel, met een maximale verlaging van 30% ten opzichte van het eerder afgesproken bedrag. Dit verschil in kosten, gebruiken we om het item alsnog netjes klaar te maken.
• Grote afwijkingen (functionele schade die niet is genoemd en niet te repareren is zonder hoge kosten, een gescheurd of gebroken frame, een ander model dan op de foto's) betekent helaas dat we het item niet kunnen overnemen.

Je hoort dit altijd ter plekke van ons, zodat je niet voor verrassingen komt te staan.

No, we are currently not accepting car seats. With second-hand car seats, condition and safety are more difficult to assess because things like collision history are not always known, or certification is missing. That is a risk we do not want to take.

We believe in reuse and circular shopping, but we also understand that you want to furnish your child's room entirely to your taste.

Through upcycling, we increase the options for giving a second-hand piece of furniture a new home. Our professional upcycling partner (CWU) restores the item and gives it a beautiful, new colour.

In this way, we contribute together to a circular world, and you get a unique piece of furniture that perfectly matches your style.

Nieuw Nest collaborates with the Circulaire Werkplaats Utrecht (CWU), a social workplace where craftsmanship and sustainability go hand in hand. Each item is assigned to a dedicated craftsman or craftswoman, who restores the item from start to finish. This ensures that your furniture is worked on with attention and care.

Yes, absolutely! For many of our larger furniture pieces (such as a cot or changing table), we offer the option to choose a complete update by our upcycle partner (CWU). You choose a colour from the available colour palette, and CWU will get to work.

The CWU chooses to have one specific participant refurbish a piece of furniture, so an average upcycling project takes 6 to 8 weeks.

We will, of course, keep you informed throughout the process!

Yes, for each item, the first image we show is an AI-generated mood image. This shows a possible style, color combination, or atmosphere. We enjoy inspiring you this way and showing you how the item might look in a room.

We can also add a color variation to show what an item could look like if you choose the upcycle option.

The AI mood images are clearly labeled.

Yes, absolutely, we find that very important!

For each item, we add multiple photos and a video of the article as it actually looks. Including any signs of use and/or damage.

These photos and video show the current, honest condition before refurbishment or personalization. We find transparency very important because we want you to know exactly what you are buying.

On the real photos and the product description. These show the actual condition of the item. Only use the AI image to get a feel for the style or atmosphere.